The OnStar system, when initially activated or after a system reset, may sometimes operate in a simulated environment designed for display purposes. This operational state prevents access to genuine OnStar services and functionalities, limiting the user experience. The procedure for exiting this state involves navigating through the OnStar settings menu on the vehicle’s infotainment screen or, in some cases, contacting OnStar customer support directly for assistance.
Deactivating the demo setting is crucial for gaining access to the subscription-based safety, security, and connectivity features that OnStar provides. These include automatic crash response, emergency services, roadside assistance, and remote vehicle commands. Removing this setting ensures accurate vehicle location data is transmitted in case of an emergency, and that the user has access to all subscribed features, thereby maximizing the value of the OnStar service.
