When securing a rental vehicle, the specific make and model are often not guaranteed. However, it is possible to express a preference for a particular type of vehicle, such as a minivan, to the rental agency. One method to communicate this preference is by providing a written note at the rental counter. This note should clearly state the request for a minivan, specifying any desired features or reasons for the preference, while acknowledging that fulfillment is subject to availability.
Submitting a written request can serve as documentation of the customer’s expressed need. While it does not guarantee an upgrade or the specific vehicle type, it alerts the rental staff to the preference. Historically, customers have used this method to increase the likelihood of receiving a vehicle that best suits their needs, especially when traveling with a large group or requiring ample cargo space.
